Frequently Asked Questions

Everything you need to know about your Forever 21 shopping experience.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order status by logging into your account and visiting the 'Order History' section.

What is your return policy?

We accept returns within 30 days of the ship date for most items. Items must be unworn, unwashed, and have all original tags attached. Please note that final sale items, jewelry, and certain intimates cannot be returned.

Do you offer international shipping?

Yes, Forever 21 ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know what size to order?

Each product page includes a detailed size guide to help you find the perfect fit. We recommend comparing your measurements to our size chart, as sizing can vary between different styles and collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or change an order once it has been submitted. You may return the items for a refund once they are received.